Refund policy

Returns

We want you to be 100% satisfied with your purchase. If you would like to return or exchange any item, we provide a 7-day return policy (just provide us a tracking number if shipped back). The item should be in new, unused condition. We just ask you to try on the garment and inform us immediately if there is a sizing issue – let us know. If you do not like your item, you can also send it back. Buyer pays ship back fees for return or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@snowtorious.net and send your item to: 5318 E 2nd St #194 Long Beach, CA 90803

Shipping
To return your product, you should mail your product to: 5318 E 2nd St #194 Long Beach, CA 90803

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.